1. Introduction
Welcome to BTC GLOBAL CARD (“Platform,” “Company,” “we,” “our,” or “us”).
BTC GLOBAL CARD provides access to digital asset services, account management, cryptocurrency transactions, deposits, withdrawals, global transfers, card-related services, investment products, referral partner programs, peer-to-peer transfers, identity verification, and loan-related services, subject to availability and applicable laws.
These Terms of Service govern your access to and use of our website, applications, and services.
By creating an account or using the Platform, you acknowledge that you have read and understood these Terms. If you do not agree with these Terms, you should discontinue using the relevant services.
All services are subject to applicable legal requirements, eligibility conditions, verification procedures, and any additional terms presented for a particular product.
2. Eligibility and Account Registration
To use BTC GLOBAL CARD, you must:
- Be at least 18 years old and meet the applicable legal age requirement.
- Provide accurate and complete registration information.
- Complete identity verification when required.
- Use the Platform only for lawful purposes.
- Comply with applicable financial, payment, digital asset, and other relevant laws.
You are responsible for keeping your account information accurate and your login credentials confidential.
You must promptly report suspected unauthorized access or suspicious account activity to Support@btcglobalcard.com.
We may request additional information to verify your identity, protect your account, or meet applicable legal obligations.
Account registration does not automatically guarantee access to every service.
3. Account Security
You must protect your password, verification codes, authentication devices, and other account credentials.
You must not share your account with unauthorized persons or allow another person to use your identity.
We may introduce additional authentication, transaction verification, security checks, or temporary restrictions to protect users and the Platform.
Where legally permitted, we may restrict account access if we reasonably suspect unauthorized activity, fraud, security threats, or violations of these Terms.
4. Cryptocurrency Buy and Sell Services
BTC GLOBAL CARD may offer the ability to purchase or sell supported cryptocurrencies and digital assets.
The availability of assets, trading pairs, exchange rates, and transaction features may change.
Users acknowledge that:
- Cryptocurrency prices can fluctuate significantly.
- Exchange rates and quoted prices may change before an order is completed.
- Service fees, spreads, and blockchain network charges may apply.
- Transactions may be delayed, rejected, or cancelled where permitted.
- Completed blockchain transactions are generally irreversible.
- Digital assets may lose some or all of their value.
Users must verify the selected cryptocurrency, amount, network, and destination details before confirming a transaction.
BTC GLOBAL CARD does not guarantee profits, price stability, or the future availability of any digital asset.
5. Deposits
Users may deposit supported cryptocurrencies or other payment methods made available through the Platform.
Deposit processing depends on the selected asset, payment method, blockchain network, confirmation requirements, and applicable verification procedures.
Before making a deposit, users must verify:
- The correct deposit address.
- The correct blockchain network.
- The supported asset and deposit amount.
- Any minimum deposit requirement.
- Any applicable payment instructions and fees.
Deposits sent to incorrect addresses, unsupported networks, or unsupported assets may be delayed or permanently lost.
A blockchain transaction confirmation does not necessarily mean that the funds have been credited to the user's available Platform balance.
We may request additional information or conduct a review where reasonably necessary for security, fraud prevention, or legal compliance.
6. Withdrawals
Withdrawal requests are subject to available balances, verification requirements, applicable limits, service fees, security checks, and payment or blockchain processing conditions.
Users must provide accurate withdrawal information and verify the destination before submitting a request.
Withdrawals may be delayed or restricted when necessary to address:
- Identity or transaction verification.
- Suspected fraud or unauthorized access.
- Blockchain congestion or technical issues.
- Payment provider restrictions.
- Applicable legal or regulatory requirements.
We will make reasonable efforts to communicate material processing issues through available support channels.
Users should contact Support@btcglobalcard.com if they identify an unauthorized withdrawal or a significant transaction issue.
7. Global Transfer Services
BTC GLOBAL CARD may provide or facilitate international money transfers through available payment providers or other legally permitted arrangements.
Service availability may depend on the sender's and recipient's countries, supported currencies, transaction limits, payment partners, and verification requirements.
Applicable fees, exchange rates, and other charges will be disclosed before confirmation where required.
Transfer completion times may vary because of receiving institutions, intermediary providers, local holidays, compliance reviews, and technical conditions.
Users must provide accurate recipient details and ensure that the transfer is lawful.
BTC GLOBAL CARD does not guarantee a specific delivery time when processing depends on independent third parties.
8. Mastercard Services
BTC GLOBAL CARD may facilitate access to a Mastercard-branded payment card through an authorized issuer or card program partner, where available.
Card eligibility, issuance, activation, transaction limits, fees, supported countries, and usage conditions are governed by the applicable issuer and program terms.
Users must protect their card details, PIN, passwords, and authentication codes.
Cards may be suspended, restricted, or terminated in accordance with applicable law, issuer requirements, or security procedures.
Mastercard is a trademark of its respective owner. Unless expressly authorized, BTC GLOBAL CARD does not represent itself as Mastercard or as a bank.
The availability of a card service does not imply that BTC GLOBAL CARD itself issues the card.
9. Investment Services and Risk Disclosure
Where legally permitted and appropriately authorized, BTC GLOBAL CARD may provide or facilitate access to investment products or plans.
Each investment product may have separate terms specifying eligibility, duration, fees, return calculations, withdrawal conditions, and applicable risks.
Before participating, users should carefully review the relevant investment information and contractual terms.
Users acknowledge that:
- Investments may result in partial or total loss.
- Digital asset values can fluctuate substantially.
- Past performance does not guarantee future results.
- Projected or advertised returns are not guaranteed unless supported by a lawful, enforceable agreement.
- Withdrawal restrictions or early termination conditions may apply if clearly disclosed in the applicable agreement.
- Users should consider their financial circumstances and risk tolerance before investing.
Nothing on the Platform constitutes individualized financial, legal, tax, or investment advice unless expressly provided under a lawful arrangement.
BTC GLOBAL CARD does not guarantee that any investment will produce a profit.
10. Reference Partners and Referral Program
BTC GLOBAL CARD may operate a referral or partner program that allows eligible participants to receive commissions or other benefits under applicable program rules.
Participation may require account verification and acceptance of separate partner terms.
Participants must not:
- Make false or misleading claims about BTC GLOBAL CARD.
- Promise guaranteed investment profits without a lawful and substantiated basis.
- Use spam, impersonation, fraudulent referrals, or deceptive marketing.
- Misrepresent service fees, investment risks, or regulatory status.
- Manipulate transactions or referral records to obtain unauthorized benefits.
Commission rates, qualification criteria, calculation methods, and payment schedules will be determined by the applicable program terms.
We may review suspicious referrals, correct genuine calculation errors, and suspend or terminate participation when reasonably necessary and legally permitted.
11. Peer-to-Peer (P2P) User Transfers
Where available, P2P services allow eligible users to transfer supported assets between Platform accounts.
Users must confirm the recipient's identity or account details and verify the amount before completing a transfer.
P2P services must not be used for fraud, money laundering, sanctions evasion, unlawful payments, or other prohibited activity.
We may review, delay, restrict, or reject transactions where reasonably necessary for security, fraud prevention, dispute handling, or legal compliance.
Users should report suspected unauthorized or incorrectly directed transfers promptly.
We cannot guarantee that a completed P2P transaction can be reversed or recovered.
12. Know Your Customer (KYC) and Identity Verification
BTC GLOBAL CARD may require identity verification before registration approval, transaction processing, or access to particular services.
Verification may involve:
- Full legal name and date of birth.
- Contact details and residential address.
- Government-issued identification documents.
- Photographs or selfie verification.
- Proof of address.
- Source-of-funds or source-of-wealth information where required.
- Additional documents reasonably necessary for verification or compliance.
Verification approval is not guaranteed.
We may request updated documents or restrict relevant services when verification is incomplete, unsuccessful, or legally required.
Personal information collected for verification is handled in accordance with our Privacy Policy and applicable law.
13. Loan Services
Where legally permitted, BTC GLOBAL CARD may provide or facilitate access to loan products offered by the Company or an authorized lending partner.
Loan applications may be subject to eligibility assessments, identity verification, affordability checks, and other applicable requirements.
The relevant loan agreement will specify, as applicable:
- Loan amount and currency.
- Interest rate and applicable fees.
- Repayment schedule and due dates.
- Late-payment consequences.
- Collateral or security requirements.
- Default procedures and applicable remedies.
- Any applicable cancellation or early repayment rights.
Users must review the complete loan agreement before accepting a loan.
Loan approval is not guaranteed. No loan should be treated as approved until the appropriate approval has been confirmed.
Interest, fees, repayment obligations, and other material terms must be disclosed in accordance with applicable law.
14. Fees, Exchange Rates, and Transaction Limits
Fees and limits may vary depending on the service, currency, transaction amount, payment method, network, country, or service provider.
Applicable Platform fees, exchange rates, and other charges will be disclosed before confirmation where required by law.
Third-party banks, payment processors, card issuers, lenders, and blockchain networks may impose additional charges.
Changes to fees will be communicated as required by applicable law and relevant service agreements.
15. Prohibited Activities
Users must not use BTC GLOBAL CARD to:
- Commit fraud, theft, money laundering, or terrorist financing.
- Evade applicable sanctions or financial restrictions.
- Use stolen funds or unauthorized payment methods.
- Submit false identification documents.
- Impersonate another person or create fraudulent accounts.
- Exploit security vulnerabilities or interfere with Platform systems.
- Manipulate referral programs, transaction records, or account balances.
- Conduct unlawful transactions.
- Violate applicable laws or the rights of others.
We may investigate suspected violations and take proportionate action, subject to applicable law.
16. Account Suspension and Closure
Users may request account closure through available account settings or official support channels.
We may suspend or restrict accounts when reasonably necessary for security, fraud prevention, compliance, or enforcement of these Terms.
Where legally permitted, we will provide information about relevant restrictions and available review procedures.
Account closure does not automatically eliminate outstanding loan obligations, lawful fees, unresolved transactions, or other contractual liabilities.
Remaining balances and assets will be handled according to applicable law, relevant service terms, and legitimate compliance requirements.
17. Third-Party Services
Certain services may depend on independent exchanges, payment processors, card issuers, banks, blockchain networks, identity verification providers, or lending partners.
These providers may have their own terms and privacy policies.
Third-party services may experience interruptions, delays, or changes beyond our control.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
18. Service Availability
We aim to maintain reliable access to the Platform but do not guarantee uninterrupted or error-free operation.
Maintenance, network congestion, technical failures, cybersecurity incidents, and external service disruptions may affect availability.
We may modify, suspend, or discontinue features where reasonably necessary, subject to applicable law and existing contractual obligations.
19. Limitation of Liability
To the extent permitted by applicable law, BTC GLOBAL CARD will not be liable for indirect or consequential losses arising from circumstances beyond its reasonable control.
Nothing in these Terms excludes liability for fraud, intentional misconduct, or other liability that cannot lawfully be excluded or limited.
Nothing in these Terms removes mandatory consumer rights or other legal protections available to users.
20. Complaints and Dispute Resolution
Users may submit complaints, transaction inquiries, or service concerns to:
Support Email: Support@btcglobalcard.com
Please provide sufficient information to identify the relevant account or transaction. Do not include passwords or full card security codes in ordinary support messages.
We will review complaints through our available procedures and respond within a reasonable period, subject to applicable requirements.
Nothing in this section prevents users from contacting a competent regulator, court, or other authority where legally entitled to do so.
21. Governing Law
The governing law and dispute-resolution arrangements will be determined by the legal entity operating the relevant service and the applicable laws and regulations.
The reference to Singapore in this document identifies the stated country associated with the Platform; it does not independently establish a registered office, regulatory authorization, or the governing law of every service.
Nothing in this section overrides mandatory legal rights or jurisdictional requirements.
22. Changes to These Terms
We may update these Terms to reflect changes in services, operations, security requirements, or applicable law.
Revised Terms will be published on the website with an updated effective date.
Where required, users will receive notice of material changes or be asked to provide renewed consent.
23. Contact Information
Platform Name: BTC GLOBAL CARD
Website: https://btcglobalcard.com
Country: Singapore
Registration Reference: GR Crypto Currency
Official Support Email: Support@btcglobalcard.com
For questions concerning these Terms, account access, transactions, investment products, card services, referral programs, P2P transfers, or loan-related services, please contact our official support email.
By using BTC GLOBAL CARD, you acknowledge that you have read and understood these Terms and agree to the terms applicable to the services you use.