Privacy Policy

1. Introduction

BTC GLOBAL CARD (“Platform,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, register for an account, complete identity verification, or use our cryptocurrency, deposit, withdrawal, global transfer, card, investment, referral, P2P, and loan-related services.

The information we process depends on the services you use, your location, and applicable legal requirements.

2. Information We Collect

2.1 Account and Contact Information

We may collect:

• Full legal name.
• Email address.
• Mobile phone number.
• Date of birth.
• Residential address.
• Username and account preferences.
• Registration and verification status.

2.2 Identity Verification Information

Where KYC or other verification is required, we may collect:

• Government-issued identification documents.
• Identification numbers where necessary.
• Photographs, selfies, or liveness verification results.
• Proof of address.
• Source-of-funds or source-of-wealth documents where required.
• Verification results and compliance records.

Users should submit identity documents only through authorized channels.

2.3 Financial and Transaction Information

Depending on the services used, we may process:

• Deposit and withdrawal records.
• Cryptocurrency types, amounts, and transaction identifiers.
• Wallet addresses and blockchain transaction hashes.
• Transfer recipients and payment references.
• Card transaction records made available by card issuers.
• Investment plan selections and related account records.
• Referral partner information and commission records.
• Loan applications, repayment information, and relevant eligibility records.
• Fees, exchange rates, and transaction status.

Where possible, sensitive payment card information should be processed directly by authorized payment providers. We do not need to collect full card security codes through ordinary support channels.

2.4 Technical and Device Information

When you access the Platform, we may collect:

• IP address.
• Browser type and operating system.
• Device type and technical identifiers.
• Login timestamps and session information.
• Security logs and error reports.
• Website usage information.
• Cookie and similar technology data.

This information helps maintain security, troubleshoot issues, and improve service performance.

2.5 Support and Communication Information

We may retain information provided when users contact us by email, support tickets, live chat, or other authorized communication channels.

This may include messages, attachments, complaint details, and support responses.

3. How We Use Personal Information

We may use personal information to:

1. Create and manage user accounts.
2. Authenticate users and protect account access.
3. Complete KYC and identity verification.
4. Process authorized deposits and withdrawals.
5. Facilitate supported cryptocurrency purchases and sales.
6. Provide eligible global transfer and card services.
7. Administer investment products where legally permitted.
8. Operate referral partner programs and calculate commissions.
9. Facilitate eligible P2P transfers.
10. Assess loan applications and manage repayments where applicable.
11. Detect fraud and unauthorized activity.
12. Respond to inquiries, complaints, and support requests.
13. Comply with legal, tax, accounting, and regulatory obligations.
14. Maintain transaction records and resolve disputes.
15. Improve website performance and security.
16. Send essential service notices and, where permitted, marketing communications.

We will not use personal information for purposes incompatible with applicable law without an appropriate legal basis.

4. Legal Basis for Processing

Where required by applicable data protection law, we process personal information on one or more of the following grounds:

• Performance of a contract or steps requested before entering a contract.
• Compliance with legal obligations.
• Legitimate interests, where those interests do not override applicable privacy rights.
• Consent, where required or appropriate.
• Establishment, exercise, or defense of legal claims where permitted.

Where processing relies on consent, users may withdraw that consent. Withdrawal does not affect the lawfulness of processing performed before withdrawal.

Some services may become unavailable if the information required to provide them cannot lawfully be processed.

5. KYC, Anti-Money-Laundering, and Fraud Prevention

We may process identity and transaction information to verify eligibility, prevent identity theft, detect suspicious activity, and meet applicable anti-money-laundering and other legal obligations.

Where legally required or permitted, relevant information may be shared with authorized verification providers, financial institutions, payment partners, or competent authorities.

Certain compliance records may need to be retained after an account is closed.

6. How We Share Personal Information

We may share relevant information with:

• Identity verification and KYC providers.
• Payment processors and financial institutions.
• Cryptocurrency service providers and blockchain analytics providers.
• Card issuers and authorized card program partners.
• International transfer providers.
• Lending partners where relevant.
• Cloud hosting, cybersecurity, and technical service providers.
• Customer support and communication providers.
• Professional advisers, auditors, and insurers where necessary.
• Regulators, law enforcement agencies, courts, or other authorities when legally required or permitted.

We seek to share only information reasonably necessary for the relevant purpose.

Third parties may process information under their own privacy notices and contractual obligations.

We do not sell personal information to advertisers as a business practice. Other disclosures will be handled in accordance with applicable law and this Policy.

7. International Data Transfers

Some service providers may operate outside the country in which a user resides.

Where personal information is transferred internationally, we will apply safeguards required by applicable law. These may include appropriate contractual protections or other legally recognized transfer mechanisms.

International transfers may be necessary to support cross-border payments, card services, identity verification, hosting, or customer support.

8. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Depending on the services and systems involved, safeguards may include:

• Access controls and permission management.
• Authentication and account security measures.
• Encryption where appropriate.
• Security logging and monitoring.
• Restricted access to identity verification documents.
• Secure system maintenance procedures.

No electronic transmission or storage system can be guaranteed completely secure.

Users should protect their passwords and verification codes and promptly report suspected unauthorized access.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, subject to applicable legal obligations.

Retention periods may depend on:

• The duration of the user's account.
• The type and sensitivity of the information.
• Transaction, tax, accounting, and regulatory requirements.
• Fraud prevention and security needs.
• Pending complaints, disputes, or legal claims.

When information is no longer required, we will delete it, anonymize it, or securely dispose of it where appropriate and legally permitted.

Certain information may need to be retained after account closure to meet applicable legal obligations.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain login sessions.
• Remember user preferences.
• Support essential website functionality.
• Improve performance and reliability.
• Understand website usage.
• Detect suspicious activity.

Where required, consent will be requested before using non-essential cookies.

Users can manage cookies through browser settings. Disabling essential cookies may affect the functionality of some services.

11. Your Privacy Rights

Subject to applicable law, users may have the right to:

• Request access to personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion where legally permitted.
• Request restriction of certain processing.
• Object to certain processing activities.
• Request a portable copy of information where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a competent data protection authority.

Some requests may be limited where information must be retained for legal, regulatory, fraud-prevention, or dispute-resolution purposes.

We may need to verify your identity before responding to a privacy request.

To exercise your rights, contact Support@btcglobalcard.com.

12. Children's Privacy

BTC GLOBAL CARD is not intended for individuals under 18 years of age.

We do not knowingly permit individuals under 18 to register for services requiring adult eligibility.

If we discover that personal information has been collected from an ineligible minor, we will take appropriate steps in accordance with applicable law.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, card providers, and other external platforms.

We do not control independent third parties' privacy practices. Users should review the relevant privacy policies before submitting information to those services.

14. Marketing and Communications

We may send essential account notices, security alerts, transaction updates, and other service-related communications.

Where permitted, we may also send promotional communications. Users may opt out of marketing messages through available unsubscribe methods or by contacting support.

Opting out of marketing will not prevent essential account, transaction, or security notices.

15. Privacy Policy Updates

We may update this Policy to reflect changes in our services, data practices, service providers, or legal obligations.

The revised version will be published on the website with an updated effective date.

Where required by law, users will receive notice of material changes or be asked to provide consent.

16. Contact and Privacy Requests

For privacy questions, access requests, correction requests, or complaints, please contact:

Platform Name: BTC GLOBAL CARD
Website: https://btcglobalcard.com
Country: Singapore
Registration Reference: GR Crypto Currency
Official Support Email: Support@btcglobalcard.com
Privacy Contact Email: Support@btcglobalcard.com

Please do not send passwords, full card security codes, or unnecessary sensitive information in ordinary support messages.

We will review privacy requests and respond in accordance with applicable legal requirements.

This Privacy Policy describes the intended handling of personal information and must be applied consistently with the Platform's actual operations and applicable law.